Who has access to both Help and Support alongside environment consumption data?

The account manager has access to both Help and Support resources as well as environment consumption data because they are typically responsible for overseeing the overall account and its usage within the organization. This role often involves managing relationships with the service provider, ensuring that users have the support they need, and monitoring the consumption of resources to stay within budgetary constraints or optimize usage.

Having visibility into Help and Support means that the account manager can assist team members and stakeholders in navigating issues or inquiries effectively, while access to consumption data allows for assessing whether the organization is utilizing its resources efficiently or needs to make adjustments. This blend of responsibilities underscores the account manager's role as a key point of contact between the organization and the service provider.

In contrast, other roles, such as finance admin, log viewer, or account viewer, may have limited or different levels of access that do not encompass both the Help and Support resources and the consumption data, reflecting their specific responsibilities within the organization.