What type of users are included in Real User Monitoring?

Real User Monitoring (RUM) focuses on tracking and analyzing the experience of actual users interacting with a web application or service in real-time. This monitoring includes various types of users, making the inclusion of both real users and robots a critical aspect.

Real users represent the individuals who physically interact with the web application, providing valuable insights into user behavior, performance issues, and overall user experience. These metrics can help identify areas for improvement and optimize the performance of the application.

Robots, on the other hand, refer to automated scripts or bots that may interact with the site for various reasons, such as search engine indexing, performance testing, or running automated tasks. While they do not contribute to the user experience in the same way as real users, their behavior can also affect metrics related to traffic and performance.

The combination of both real users and robots provides a comprehensive view of how the application is being used and how it performs under different circumstances.