What type of questions are classified as low severity in Dynatrace Support Policy?

Informational questions related to confidential data are classified as low severity in the Dynatrace Support Policy because they typically do not impede the system's operation or affect its performance. Such questions usually seek clarifications or general information that does not require immediate action or has no direct impact on the functioning of the services or applications being monitored.

In contrast, critical system failures indicate severe issues that halt operations and require immediate attention, while requests for data recovery and specific troubleshooting inquiries often involve urgent situations needing prompt resolution to maintain system integrity and performance. As a result, these types of inquiries are assigned higher severity levels.