What two main types of user sessions does Real User Monitoring categorize?

Real User Monitoring (RUM) categorizes user sessions primarily into two main types: real users and synthetic users. Real users refer to actual end-users who interact with the application in real-time, thus providing genuine insights into user behavior, performance, and experience. These interactions are critical for understanding how users navigate through the system and what issues they may encounter.

On the other hand, synthetic users simulate user interactions with the application to proactively monitor its performance and availability. This type of monitoring helps in identifying potential problems before they affect real users and ensures that the application is functioning correctly under various scenarios.

This dual approach allows organizations to gain a comprehensive view of user experience, combining insights from real interactions with the predictive capabilities of synthetic monitoring. By understanding both types of user sessions, businesses can enhance their application performance and user satisfaction.