What should you check if logs are missing in Dynatrace Managed?

When logs are missing in Dynatrace Managed, it’s essential to consider several factors that could contribute to this issue. The correct approach involves checking multiple aspects within the environment, which is why the most comprehensive answer is the one that encompasses all possible checks.

Firstly, ensuring that the environment is running the latest software version is crucial. Updates often include bug fixes and improvements that can resolve issues related to log ingestion. If the software isn’t up-to-date, it may have known problems that affect log collection.

Next, verifying the permissions for the Cluster Management Console is necessary as this could restrict access to logs or certain functionalities related to log management. Permissions dictate what can be viewed or managed within Dynatrace, and if there are limitations, it could result in logs not being accessible or visible as expected.

Lastly, checking the ingest limit of log events is vital because Dynatrace imposes certain thresholds on the volume of logs that can be processed. If the environment exceeds these limits, it could lead to missing logs, as newer logs may be dropped or not stored properly.

By addressing all these areas—software version, permissions, and ingest limits—you can systematically eliminate potential issues and better understand why logs might be missing. This multi-faceted approach ensures that