What is the response time for Low severity under Dynatrace One Premium?

The response time for Low severity under Dynatrace One Premium is defined as 4 business days. This classification is part of Dynatrace's support framework, where the severity of an issue determines the urgency with which it is addressed by the support team. Low severity issues usually pertain to non-critical bugs or concerns that do not have immediate impact on the performance or functionality of services but still require attention.

In this context, the 4 business day response time allows for thorough assessment and prioritization as lower severity issues may be less urgent compared to high severity incidents. This ensures that the support team can manage their resources effectively while still providing timely responses to all severity levels. Understanding these distinctions in response times is crucial for users of Dynatrace as they set expectations for support interactions.