What is the response time SLA for Low severity under Dynatrace One?

The response time SLA for Low severity incidents under Dynatrace One is indeed set at 4 business days. This SLA reflects the priority level assigned to low severity issues, indicating that they are not critical and do not require immediate attention compared to higher severity incidents. The extended time frame allows for appropriate troubleshooting and resolution without the urgency that comes with more severe issues.

Understanding SLAs is crucial for setting expectations regarding response times in incident management. In this case, the four business days gives teams sufficient time to address these less critical incidents effectively, ensuring that resources can be allocated appropriately based on the severity and impact of the issues encountered.