What is the response time SLA for Critical severity under Dynatrace One Premium?

The response time Service Level Agreement (SLA) for Critical severity under Dynatrace One Premium is set at 2 hours. This means that when a critical issue arises that significantly impacts the service or application performance, Dynatrace commits to responding within a 2-hour timeframe. This quick response is essential for critical issues as they can lead to significant operational disruptions, and timely intervention is necessary to minimize impact.

In this context, the 2-hour SLA reflects Dynatrace's emphasis on providing rapid support for high-severity situations, ensuring that businesses can maintain their performance and stability even when facing severe challenges. Having a structured and prompt response plan fosters trust and reliability between Dynatrace and its clients, highlighting the importance of a swift response during critical incidents.

Other options suggest longer response times that do not align with the urgency associated with Critical severity issues, where quick resolution is crucial to restoring functionality and preventing further escalation of the problem.