What is the response time for Critical SLA under Dynatrace One?

The response time for Critical SLA under Dynatrace One is designed to ensure that users receive timely support for severe issues that can significantly impact business operations. A response time of 4 business hours indicates that upon reporting a critical issue, Dynatrace commits to analyzing and providing an initial response within that time frame. This allows organizations to address urgent problems quickly, minimizing downtime and disruptions.

The other options provide longer response times, which do not align with the expectations for handling critical issues that require immediate attention to maintain service integrity and performance. A response of 2 hours would be too short, while next business day or 2 business days are much longer and would not sufficing for situations categorized as critical. Therefore, the choice of 4 business hours establishes a balance between rapid response and effective resource management.