What is the purpose of having success criteria for services before advancing in the delivery pipeline?

Having success criteria for services before advancing in the delivery pipeline serves a crucial role in ensuring that the quality of the services is maintained and aligns with established service-level objectives. Success criteria provide a set of measurable indicators that help teams assess whether a service meets the required standards and fulfills business expectations. This approach not only enhances accountability but also ensures that the development and delivery processes adhere to a consistent level of quality.

By defining these criteria upfront, teams can effectively evaluate outcomes at each stage of the pipeline, facilitating informed decision-making about whether to move forward, make adjustments, or halt progress if issues arise. This commitment to quality helps prevent potential failures and reduces the risk of delivering subpar services to end-users, ultimately leading to improved customer satisfaction, trust, and overall service reliability.