What is the first step to take if monitoring for a web application does not reveal incidents?

The first step to take if monitoring for a web application does not reveal incidents is to verify user session data capture. Ensuring that user session data is being accurately captured is crucial because it provides insights into how users interact with the application and helps identify any performance issues or incidents that may not be evident otherwise. If this data is not being collected correctly, it can lead to incomplete monitoring and an inability to detect issues that users are experiencing in real-time.

This step is foundational because it establishes whether the monitoring system is set up to track relevant user interactions and behaviors. If user sessions are not being captured, then any monitoring efforts may lack context, making it difficult to diagnose problems accurately. Once proper user session data capture is confirmed, further steps can be taken regarding monitoring configuration or other diagnostics if issues still persist.

Other options, while they may seem relevant, do not address the primary concern of data capture and could lead to unnecessary overhead without resolving the core monitoring issue.