What is the effect of a planned maintenance window on synthetic SLA report calculations?

In Dynatrace, a planned maintenance window is a designated period during which maintenance activities occur, and these activities might affect the availability and performance of the monitored services. When it comes to synthetic Service Level Agreement (SLA) report calculations, any data collected during a planned maintenance window is excluded from the calculations. This approach ensures that the SLA reports focus solely on the performance of the system during normal operation, without the interference of maintenance activities.

This exclusion is crucial for providing an accurate and fair representation of service performance, as it allows organizations to assess their service reliability without the distortion that planned maintenance might cause. By omitting the maintenance window data, Dynatrace gives users a clearer picture of service quality, helping teams to focus on genuine service disruptions and user experience impacts rather than temporary outages due to maintenance.

Therefore, understanding that planned maintenance windows are excluded from the calculations helps teams effectively interpret SLA reports and make informed operational decisions.