What is necessary to retain functionality while troubleshooting issues in Dynatrace?

To maintain functionality while troubleshooting issues in Dynatrace, it is important to focus on minimizing disruption. Disabling only the problematic features allows users to continue utilizing other essential monitoring capabilities of Dynatrace without interruption. This targeted approach ensures that users can still gather valuable monitoring data and insights about the overall system health while isolating the issue, facilitating a more efficient troubleshooting process.

Disabling all monitoring features would lead to a complete loss of visibility, making it difficult to identify not only the issue at hand but also any other potential problems that may arise. Restarting affected services might not address the underlying issue and could lead to additional complications, as it may not eliminate the problem that needs resolution. Consulting external third-party support may be useful in certain scenarios, but it doesn't directly pertain to retaining functionality during the troubleshooting process. Therefore, focusing only on problematic features effectively strikes a balance between resolving issues and maintaining operational oversight.