What information can be found in the impact analysis section of a problem overview page?

The impact analysis section of a problem overview page is designed to provide insights into the direct consequences of an incident. This information is crucial for stakeholders, as it outlines how the incident affects application performance, user experience, and overall system health. By clearly presenting the ramifications of an incident, teams can prioritize their response, allocate resources effectively, and communicate the urgency of addressing the issue to relevant parties.

While understanding root causes is vital for long-term fixes and future prevention, the immediate focus in impact analysis is on the effects observed so far. Similarly, predictions and historical data, while useful for different aspects of performance management, do not directly relate to the immediate implications of an ongoing incident. Thus, the focus remains sharply on how the incident has impacted operations at present.