What happens if a problem remains open for longer than 90 minutes?

When a problem remains open for longer than 90 minutes in Dynatrace, no new events will be merged into it. This behavior is designed to ensure that issues that have persisted for an extended period are clearly defined and not affected by additional events that may complicate their diagnosis or resolution.

Continuing to merge events into a problem can lead to confusion and make it difficult for the operations team to assess the situation accurately. Therefore, after the 90-minute threshold, the system treats the issue as separate from any new events that occur, preserving the integrity of the original problem for investigation and resolution. This procedure allows for better tracking and management of service disruptions or performance issues.