What happens if a customer does not have a Dynatrace cookie set in their browser?

When a customer does not have a Dynatrace cookie set in their browser, no data will be captured. The Dynatrace cookie plays a crucial role in the monitoring process as it identifies a user's session and helps in collecting the necessary metrics. Without this cookie, Dynatrace cannot associate user activities with the appropriate session or application data, resulting in the absence of recorded interactions and performance information for that customer’s session. This limitation significantly affects the ability to monitor and analyze user behavior, thus making it essential for the cookie to be present for effective data capture.