What does the root cause analysis section detail?

The root cause analysis section is crucial as it specifically identifies and details the underlying root causes of an incident. This section serves to diagnose what went wrong in a particular situation, allowing teams to understand the fundamental issues rather than just the symptoms. It often includes an investigation into various contributing factors, such as environmental changes, code issues, or infrastructure problems, aiding organizations in preventing similar incidents in the future.

By focusing on root causes, this analysis helps teams implement effective solutions and optimizations. It is not about performance metrics, lifecycle phases, or cost analysis; rather, it is centered exclusively on unpacking the factors that led to the incident, making it an essential strategic tool for improving service reliability and performance over time.