What are custom thresholds primarily related to in performance management?

Custom thresholds are primarily linked to Service Level Agreements (SLAs) in performance management. SLAs are formal commitments that define the expected service level, including elements such as response times, availability, and overall performance metrics. By setting custom thresholds, organizations can establish specific performance benchmarks that align with these agreements, ensuring that the services provided meet the predefined standards.

This mechanism allows teams to monitor performance against these established thresholds actively. When performance dips below the agreed-upon levels, alerts can be triggered, prompting further investigation or remediation to uphold the service commitments outlined in the SLAs. Thus, the use of custom thresholds in relation to SLAs is crucial for maintaining accountability and ensuring that service levels are achieved consistently.