What action should be taken if the installation of Dynatrace OneAgent is blocked?

When the installation of Dynatrace OneAgent is blocked, it is important to investigate potential conflicts with security software, such as antivirus or firewall applications. Many security tools can mistakenly identify the OneAgent installation process as a threat, leading to interruptions or outright blocking of the installation. Verifying that no antivirus software is interfering is a crucial step because resolving this conflict can allow the installation to proceed without further issues.

While ensuring a good internet connection is necessary for downloading components, and contacting support can be helpful if other steps fail, these actions do not directly address the immediate potential blockage from security software. Restarting the host machine may resolve some issues, but it is less likely to affect the installation process if the cause is an active security measure. Hence, confirming that antivirus software is not the issue is the most logical first step in troubleshooting an installation block.