In the Dynatrace support policy, what characterizes Critical Severity?

Critical Severity in the Dynatrace support policy is characterized by situations where the application or product is completely down, and there is no available workaround for the issue. This classification indicates a severe impact on business operations, highlighting that users are unable to access essential functions or services that are critical for daily operations. When an application is down, it results in a total halt in productivity, and thus requires immediate attention and resolution from the support team to restore functionality and minimize disruption to the business.

The nature of this severity emphasizes urgency and the need for swift corrective actions to mitigate the impact on users and the organization. This distinguishes it from other severities, where functionality may be limited or impacted but not entirely halted, allowing for possible workarounds or alternative processes to be employed.