How is the user experience score calculated in Dynatrace?

The user experience score in Dynatrace is determined using session-based data, which captures the performance of user interactions within applications. This approach allows Dynatrace to evaluate various aspects of user behavior, including loading times, responsiveness, and session duration, providing a comprehensive view of how users experience the application during their interactions.

Session-based data is particularly effective because it reflects real-world usage patterns, enabling Dynatrace to aggregate metrics over multiple user sessions. This aggregation helps identify trends and potential issues affecting the user experience, offering insights that may not be apparent through system performance metrics, user feedback surveys, or server uptime alone. By focusing on how users engage with the application throughout their sessions, Dynatrace can provide a more holistic understanding of user satisfaction and experience quality.