How is frustrative performance categorized in Dynatrace?

Frustrative performance in Dynatrace is categorized as occurring when the response time is equal to or greater than 12 seconds. This threshold is significant because it reflects the point at which user experience typically degrades notably. Research and user behavior studies indicate that if an application takes longer than 12 seconds to respond, users tend to express frustration, leading to a negative perception of the service. This categorization allows Dynatrace to effectively monitor and alert stakeholders about user experience impacts due to high response times.

In contrast, response times less than 12 seconds are generally perceived as acceptable or manageable by users. For example, times ranging from less than 1 second to 3 seconds are often considered optimal, while performance from 3 to 12 seconds still might not be ideal, but usually does not trigger significant frustration among users. Hence, categorizing performance of 12 seconds or more as frustrative provides a clear and actionable reference for improving application performance and user satisfaction.