How does Session Replay function in Dynatrace?

Session Replay in Dynatrace is a feature that allows organizations to capture and visualize user sessions in a manner that resembles a video playback of the users’ interactions with their applications. By allowing recorded sessions to be shared as a link, stakeholders can review these sessions easily, facilitating an understanding of user behavior and identifying any issues encountered during the sessions. This capability enhances collaboration among teams, as it enables them to provide context to observations, discuss user experiences, and prioritize improvements based on real interactions.

While silent recording is part of the capture process, the emphasis in the context of Session Replay is on sharing those recordings in an accessible format. Rather than focusing solely on data export or analytics, Session Replay uniquely centers on replaying sessions to illustrate user experiences, making it an invaluable tool for UX research and improvement. Sharing links to these recordings allows for quicker dissemination of feedback across multidisciplinary teams, making discussions around user experience and interface issues more productive.