How does Dynatrace handle a synthetic monitor local outage?

Dynatrace has mechanisms in place to effectively manage and report on synthetic monitor outages. When a synthetic monitor experiences a local outage in one specific region, the system doesn't prematurely classify it as a global outage, as that wouldn't accurately reflect the overall health of the service across all monitored regions.

Instead, if at least one region fails to respond during synthetic monitoring, Dynatrace triggers an alert. This is beneficial because it allows teams to investigate and address issues specific to that region without affecting the monitoring results from unaffected regions. This focused alerting enables quicker diagnostics and resolutions, ensuring that any localized problems are dealt with promptly while maintaining an accurate picture of service performance on a broader scale.

In contrast, reporting a global outage immediately, ignoring the local outage, or muting all requests from the region do not provide the granular insights necessary for effective incident response. These approaches could lead to misclassification of service health and potential delays in addressing actual user impact.