How are users managed in Dynatrace Managed?

Users in Dynatrace Managed are managed primarily by configuring user groups, SAML, OpenID, and LDAP. This approach allows for a more centralized and secure method of user management, integrating with existing identity management solutions that organizations often have in place.

By using these protocols and systems, organizations can facilitate single sign-on (SSO), streamline user authentication, and manage user roles and permissions efficiently. For example, SAML and OpenID provide mechanisms for federating identities across different platforms, which enhances user experience by reducing the number of credentials users need to remember.

In contrast, other approaches such as manual user addition and removal can be labor-intensive and prone to errors, particularly in larger organizations. Automated scripts and APIs may streamline some processes, but they do not provide the level of integrated security and management that SAML, OpenID, and LDAP do. Direct database updates can be risky as they bypass application-level checks and controls, potentially leading to data integrity issues or security vulnerabilities. Thus, the configuration of user groups along with SAML, OpenID, and LDAP presents a robust and secure strategy for user management in Dynatrace Managed.