During a problem detection, what does Dynatrace classify as impacted entities?

Dynatrace classifies impacted entities as infrastructure, software services, and user-facing applications because it is essential to capture a complete view of the system when a problem is detected. By considering a wide range of entities, Dynatrace can provide a holistic assessment of the impact on the overall user experience and system performance.

Infrastructure includes servers and hosting environments that are crucial for running applications, while software services are the application components and microservices that perform specific functions. User-facing applications are directly interacted with by the end-users, making their performance critical to user satisfaction. This comprehensive approach allows Dynatrace to ensure that all critical facets of the digital service are monitored and analyzed for issues, enabling efficient troubleshooting and resolution.

Other choices focus on limited aspects of the environment or user feedback, which do not encompass the full scope of what it means for entities to be impacted during problem detection. Thus, the identification of impacted entities as a combination of these three categories allows for better incident management and operational insights.